English translation for information purposes
This English version is provided for information and convenience only. Contracts with mein-Brillenband.de are concluded exclusively in German. The German version of these Terms and Conditions is authoritative.

General Terms and Conditions and Customer Information

Version: 20 July 2026

1. Scope

1.1 These General Terms and Conditions apply to all contracts that a consumer or business customer enters into with

Michael Meisters
trading as
mein-Brillenband.de
Rosenweg 5
84095 Furth
Germany

– hereinafter referred to as the “Seller” – for goods offered in the online shop.

1.2 A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity.

1.3 A business customer is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or self-employed professional activity.

1.4 Any differing terms and conditions of the customer shall not be recognised unless the Seller expressly agrees to their application.

2. Conclusion of the Contract

2.1 The products displayed in the online shop do not constitute a legally binding offer by the Seller. They are an invitation to the customer to submit a binding offer to conclude a purchase contract.

2.2 The customer may initially place the desired goods in the shopping cart without obligation. Before submitting the order, the customer can review and amend their entries at any time using the correction options provided during the ordering process.

2.3 By clicking the final order button that clearly indicates the obligation to pay, the customer submits a binding offer to conclude a purchase contract for the goods contained in the shopping cart.

2.4 After the order has been received, the customer receives an automatic confirmation by email. Unless the email expressly declares acceptance of the offer, this confirmation initially only documents receipt of the order and does not yet constitute acceptance of the offer.

2.5 The Seller may accept the customer's offer within five days,

• by sending the customer an express order confirmation in text form,

• by dispatching the ordered goods to the customer,

• by requesting payment from the customer, or

• by instructing the selected payment service provider to execute or collect the payment.

The relevant time is when the first of these actions occurs.

2.6 If a payment method is selected under which the payment process is initiated immediately after the order is submitted, the offer is accepted no later than when payment is requested or the payment process is initiated.

2.7 If advance payment by bank transfer is selected, the offer is accepted when an order confirmation or payment request containing the Seller's bank details is sent.

2.8 If the Seller is unable to accept the customer's offer, the customer will be informed. Any payments already made will be refunded without undue delay.

2.9 If the Seller does not accept the customer's offer within the period specified in section 2.5, the customer is no longer bound by their offer.

3. Contract Language and Storage of the Contract Text

3.1 Contracts are concluded exclusively in German.

3.2 The Seller stores the contract text after the contract has been concluded.

3.3 The order details and the contractual provisions applicable at the time of the order are sent to the customer by email after the order has been submitted.

3.4 The General Terms and Conditions applicable at any given time can be accessed, saved and printed in the online shop.

3.5 If the customer has created a customer account in the online shop, they can view the information about their orders made available by the shop system within their customer account.

3.6 The customer is responsible for providing a correct and accessible email address during the ordering process and for ensuring that emails from the Seller or service providers commissioned to process the order can be received. This applies in particular when spam filters are used.

4. Right of Withdrawal

4.1 Consumers generally have the statutory right of withdrawal.

4.2 Details of the right of withdrawal, the withdrawal period, the withdrawal procedure, the consequences of withdrawal and the costs of returning goods are set out in the Seller's separate withdrawal instructions.

5. Prices and Payment Terms

5.1 The prices stated in the online shop are total prices in euros.

5.2 Due to the application of the small-business scheme pursuant to Section 19 of the German Value Added Tax Act (UStG), VAT is not shown separately.

5.3 Shipping costs may be charged in addition to the stated product prices. The amount of the shipping costs is shown in the online shop, in the shipping information and, at the latest, during the ordering process before the binding order is submitted.

5.4 Deliveries to countries outside the European Union may incur additional costs for which the Seller is not responsible and which must be borne by the customer. These include, in particular, customs duties, import VAT, handling fees charged by the carrier and other public charges. This applies in particular to deliveries to Switzerland.

5.5 The payment methods available in each individual case are shown to the customer in the online shop and at checkout. The following payment methods may currently be offered in particular:

• PayPal,

• credit card via Shopify Payments,

• Shop Pay, and

• advance payment by bank transfer.

5.6 If advance payment is selected, the invoice amount becomes due for payment without deduction upon receipt of the payment request. The Seller's bank details are provided to the customer with the order confirmation or payment request. Dispatch takes place after full payment has been received.

5.7 If PayPal is selected, payment is processed through the payment service provider PayPal. PayPal's terms of use and privacy provisions additionally apply.

5.8 If a payment method offered through Shopify Payments or Shop Pay is selected, payment is processed through the respective integrated payment service providers. The terms of the respective payment service provider may additionally apply.

5.9 If a payment is rejected, not honoured or reversed for reasons for which the customer is responsible, the customer shall bear the reasonable and evidenced costs arising as a result. The customer remains entitled to prove that no loss or a substantially lower loss was incurred.

6. Delivery and Shipping

6.1 Delivery is made to the delivery address specified by the customer during the ordering process.

6.2 Deliveries are made exclusively to the delivery countries that can be selected in the online shop or at checkout. The Seller is not obliged to deliver to a country that cannot be selected there.

6.3 The applicable delivery times are stated in the online shop, on the product page or in the shipping information.

6.4 In the case of advance payment, the delivery period begins on the day after full payment is received. For other payment methods, the delivery period begins on the day after the contract is concluded, unless otherwise stated in the individual case.

6.5 If the end of the delivery period falls on a Saturday, Sunday or a public holiday officially recognised at the place of delivery, the delivery period ends on the next business day.

6.6 If several goods are ordered as part of a single order, the Seller is entitled to make partial deliveries insofar as this is reasonable for the customer. The customer will not incur any additional shipping costs as a result.

6.7 If delivery fails for reasons for which the customer is responsible, the Seller may charge the reasonable costs actually incurred for a renewed dispatch. This does not apply to the costs of the original outbound delivery insofar as the customer validly exercises their statutory right of withdrawal.

6.8 Collection in person is not offered unless expressly stated otherwise in the online shop.

6.9 If the customer is a consumer, the risk of accidental loss of or accidental damage to the goods generally passes only when the goods are handed over to the customer or to a recipient designated by the customer.

6.10 If the consumer independently commissions a carrier to transport the goods without the Seller having previously named that carrier, the risk passes to the customer when the goods are handed over to the carrier.

6.11 If the customer is a business customer, the risk of accidental loss of or accidental damage to the goods passes to the customer when the goods are handed over to the company commissioned with their transport.

7. Retention of Title

7.1 The delivered goods remain the property of the Seller until the purchase price has been paid in full.

7.2 In relation to business customers, the Seller retains title to the delivered goods until all due claims arising from the ongoing business relationship have been settled in full.

8. Liability for Defects and Warranty

8.1 The statutory provisions on liability for defects apply.

8.2 The customer is requested, where possible, to report goods with obvious transport damage directly to the delivery agent and to inform the Seller.

8.3 A consumer's statutory warranty rights are not affected if transport damage is not reported to the delivery agent or if the Seller is not informed.

8.4 If the customer is a merchant within the meaning of the German Commercial Code (HGB), the statutory duties of inspection and notification of defects pursuant to Section 377 HGB apply.

8.5 Depending on the screen, device settings and lighting conditions, the representation of colours may differ slightly from the actual colour of the goods. Statutory warranty rights in the event of significant or contractually relevant deviations remain unaffected.

8.6 In the case of handmade products and natural materials, minor variations in colour, shape, structure or dimensions may occur due to the material or manufacturing process.

Such variations shall only be considered in conformity with the contract if they are customary for the material used or for a handmade product, are reasonable for the customer, and do not impair either the agreed characteristics or the ordinary use that can reasonably be expected of the goods.

9. Liability

9.1 The Seller has unlimited liability

• in cases of intent and gross negligence,

• in the event of injury to life, limb or health,

• under the provisions of the German Product Liability Act,

• to the extent of any guarantee expressly assumed, and

• in the event of fraudulent concealment of a defect.

9.2 In the event of a slightly negligent breach of an essential contractual obligation, the Seller's liability is limited to the foreseeable loss typical of the contract at the time the contract was concluded.

Essential contractual obligations are obligations whose fulfilment is necessary for the proper performance of the contract and on whose compliance the customer may regularly rely.

9.3 Otherwise, the Seller's liability for damage caused by slight negligence is excluded.

9.4 The above limitations of liability apply accordingly for the benefit of the Seller's legal representatives, employees and vicarious agents.

10. Governing Law

10.1 The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.

10.2 In relation to consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the country in which they have their habitual residence.

11. Jurisdiction

11.1 If the customer is a merchant, a legal entity under public law or a special fund under public law, the Seller's place of business shall be the place of jurisdiction for all disputes arising from the contractual relationship.

11.2 In the cases referred to in section 11.1, the Seller is also entitled to bring proceedings against the customer at the customer's place of business.

11.3 The statutory places of jurisdiction applicable to consumers remain unaffected.

12. Consumer Dispute Resolution

12.1 The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

12.2 The Seller's statutory information obligations following the emergence of a specific dispute with a consumer remain unaffected.